![]() LoginShare module allows for the application to be integrated with any other application. ![]() It also includes some other basic usual helpdesk software features such as: possibility of assigning priorities for tickets, friendly URLs, email notifications, possibility of attaching files to tickets, SPAM prevention, etc. It is possible to make use of templates personalization with the use of Twig as template engine to easily manage the software’s templates. There is an email piping functionality that can be used for customers to create tickets via email and for analysts to provide responses through email also. ![]() Its main features include the possibility of grouping agents in groups and assigning tickets accordingly the option to create personalized fields the capability of performing bluck actions to do several steps with one click the possibility of creating a knowledge database for customers to review and thus reduce the number of tickets being logged a section to inform customer of news and upcoming events. It allows for customers to log concerns, complaints, querys and requests it includes a knowledge database to decrease the number of tickets and it is free. HelpDeskZ is a PHP based system software to handle companies’ web sites support tickets.
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